Service Area High Level Scope Sub Scope LSS - Local Site Support User On Prem IT support * Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) * Provisioning and deprovisioning of corporate devices (laptops, phones) * Replace broken devices with temporary devices in accordance with Ericsson's processes * Provide technical guidance to end users for day-to-day IT issues within the office environment * Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM) Office IT Infrastructure Support * Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice) * Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet * Network connectivity basic troubleshooting (example : Wi?Fi, LAN) * On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage * Basic tasks for PABXs where applicable in coordination with L2 teams * Print equipment receipt, install, and test the printer * AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support * Workplace monitor deployment, testing, and logistics handling * Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions * Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)



* Coordinate with vendors or local service providers for repairs and equipment replacements as needed * Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team * Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner...) * Assist during internal/external audits & SOX and other compliance Asset Management * Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures * Tag /Label assets following Ericsson's guidelines * Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks) * Image in stock devices with latest approved OS images * Update records regularly to maintain accurate inventory information * Perform periodic audits of hardware assets to ensure compliance with Ericsson's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required * Wipe devices and arrange for their disposal in accordance with Ericsson's approved Disposal Process (including inform the asset owner and provide certificate evidence as required) * Arrange temporary laptop loans from local stock * Coordinate warranty repairs * Clean/check devices before redeployment * Offsite Tape management coordination with 3rd party supplier (where applicable) * Assist during internal/external audits & SOX & other compliances Project Based Site Support * Support for office moves, equipment relocations, or hardware refresh projects * Assist local business events such as AEMs, demos (demand based) #J-*****-Ljbffr

📌 Desktop Support Technician (Ala)
🏢 Sharp Brains
📍 Ala