Job Title Train Operation Support Engineer Purpose of the Job * Provide real?time technical support to train drivers and operations teams during service faults. * Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies. * Coordinate with traffic control and fleet management to manage train availability and service recovery. * Provide clear and accurate instructions or guidance based on established protocols and procedures. * Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off?site technical interventions. * Prepare detailed reports and documentation of off?site maintenance activities, including findings and recommendations. * Analyze incidents and support post?event investigations to determine technical causes. * Collaborate with maintenance teams and contractors to support repairs and maintenance work. * Participate in root?cause analysis and contribute to continuous improvement initiatives. * Conduct field inspections, special checks, and assessments of rolling stock. * Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions. Responsibilities * Participate in critical task?force dedicated to troubleshooting when needed. * Define standard rules to analyze train diagnostic data.



* Define standard sheet for troubleshooting during operational outage. * Design diagnostic algorithms in collaboration with engineering team. Organisational Reporting * Fleet support center manager Network & Links * Fleet managers * Depot managers * Control room system engineers and data analyst * Maintenance team leaders Educational Requirements * Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation. Technical Knowledge / Experience * Experience in train monitoring system development, validation or commissioning. * Experience at system level in railway industries or large industrial plant (power, naval, etc.). * Good knowledge of business analytics tools such as Tableau or Power BI. * Strong analytical skills with attention to detail. * Excellent problem?solving abilities and capacity to work under pressure. * Experience in customer service or technical support, preferably in a transportation or railway environment. * Excellent communication and interpersonal skills to work effectively with various stakeholders. * Familiarity with industry standards and safety regulations in railway operations. * Data?driven: makes objective decisions based on data/facts. Job Location / Mobility Requirements * Based in Milano Fiorenza Depot, operating on a 7?day weekly shift basis and providing on?call support through a rotating shift pattern. #J-*****-Ljbffr

📌 Train Operation Support Engineer (Milano)
🏢 Alstom Gruppe
📍 Milano