John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.
JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.
We invite applications from suitably qualified individuals for the post of
JIRA Cloud Administrator
. The selected candidate will report to the
Project Manager.
.
The
JIRA Cloud Administrator
will be responsible for:
Administering and managing Jira Cloud and Jira Service Management (JSM) projects, including configuration of workflows, issue types, screens, permissions, and Kanban/Scrum boards.
Managing user access, roles, and group permissions across Jira and Confluence environments.
Configuring SLA-driven workflows, automation rules, notifications, and escalation mechanisms while monitoring SLA compliance.
Establishing CAB approval workflows in Jira aligned with basic ITIL practices.
Managing Confluence spaces, templates, permissions, and ensuring documentation standards across teams.




Creating dashboards and reports using JQL and tools such as Power BI to support business insights.
Supporting system integrations, troubleshooting Jira-related issues within defined SLA timelines, and ensuring system stability.
Maintaining best practices, documentation, and identifying opportunities for process improvements and automation.
.
The ideal candidate should possess:
Strong hands-on experience in Jira Cloud Administration and Jira Service Management (JSM).
Expertise in workflow configuration, SLA setup, automation, and ticket management.
Experience working with Agile methodologies including Kanban and Scrum frameworks.
Hands-on experience in managing Confluence spaces and documentation practices.
Strong knowledge of JQL, reporting, and dashboard creation (Power BI or similar tools).
Understanding of Agile and basic ITIL practices within enterprise environments.
Strong problem-solving, communication, and stakeholder collaboration skills.
Familiarity with Jira add-ons such as ScriptRunner, basic API/integration knowledge, SSO/SAML, and scripting (Python/JavaScript) will be an added advantage.
If you're up for the challenge, please send your resume to
******
or Click on the advert to apply. Please state the position you're interested in the subject line of your email.

📌 Jira Cloud Administrator (Italia)
🏢 150 Years And Beyond
📍 Italia