As a ServiceNow Integration Engineer (f/m/d), you will be responsible for the design, implementation, and maintenance of integrations and workflow automations on the ServiceNow platform. The role focuses on enabling reliable, scalable, and secure workflow orchestration using ServiceNow Flow Designer, Integration Hub, and API?based integrations to connect internal systems, enterprise platforms, and agents.
You will work closely with business analysts, process owners, platform architects, and engineering teams to understand workflow and integration requirements and translate them into robust technical designs. By applying best practices in integration architecture, error handling, and platform governance, you will help ensure that ServiceNow?based workflows are production?ready, resilient, and aligned with enterprise and regulatory standards.
This role is hands?on and delivery?focused, contributing directly to the stability, efficiency, and scalability of enterprise workflows within a regulated asset management environment.
This position will be based in Munich, Frankfurt or Hong Kong
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What you will do
Integration Engineering
Design and implement integrations between ServiceNow Workflow (Flow Designer, Integration Hub) and internal systems, enterprise platforms, and agents
Develop, maintain, and optimize workflow automations using ServiceNow Flow Designer and Integration Hub actions and spokes
Implement and maintain API?based integrations, including REST, SOAP, webhooks, and event?driven integration patterns
Ensure integration reliability and operational stability through monitoring, diagnostics, logging, and performance tuning
Apply best practices for error handling, scalability, reusability, and data integrity in workflow and integration design
Collaboration & Delivery
Collaborate with business analysts and process owners to translate workflow and integration requirements into technical designs and implementation plans
Work closely with platform architects and engineering teams to ensure solutions align with overall platform architecture and design principles
Troubleshoot and resolve integration issues, workflow failures, and data inconsistencies across connected systems
Contribute to continuous improvement of ServiceNow integration patterns, development standards, and operational practices within the team
Compliance & Governance
Create and maintain high?quality technical documentation, including architecture diagrams, interface specifications, data mappings, and operational runbooks
Ensure all integrations and workflows align with platform governance, architecture standards, security requirements, and secure development policies
Support auditability, operational risk management, and long?term maintainability of ServiceNow?based integrations and workflows
What you bring
Experience
Several years of hands?on experience in ServiceNow development, with a strong focus on Integration Hub, Flow Designer, and workflow automation
Proven experience designing and implementing API?based integrations, within complex enterprise environments
Experience integrating ServiceNow with internal systems, enterprise platforms, and third?party applications
Experience working in regulated or highly controlled environments (e.g.



financial services, asset management, insurance) is highly desirable
Familiarity with Agile delivery models and collaboration within cross?functional teams
Technical Skills
Strong knowledge of ServiceNow Flow Designer and Integration Hub, including use of pre?built and custom actions and spokes
Solid understanding of integration patterns, including synchronous and asynchronous APIs, webhooks, and event?driven workflows
Experience with REST and SOAP web services, authentication mechanisms, and data mapping
Understanding of error handling, logging, monitoring, and performance considerations for enterprise integrations
Ability to produce and maintain technical documentation such as architecture diagrams, interface specifications, and runbooks
General understanding of enterprise IT landscapes, including identity, security, and platform governance concepts
ServiceNow certifications are strongly recommended, particularly:
ServiceNow Certified System Administrator (CSA)
ServiceNow Micro?Certification – Integration Hub (SMC?IH)
ServiceNow Micro?Certification – Flow Designer (SMC?FD)
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications are considered an advantage
Knowledge of Artificial Intelligence (AI) Ethics is a plus
Soft Skills
Strong analytical and problem?solving skills, with the ability to troubleshoot complex integration and workflow issues
Ability to communicate technical concepts clearly to both technical and non?technical stakeholders
Collaborative mindset, with experience working closely with business analysts, process owners, and platform teams
Strong organizational skills, with the ability to manage multiple tasks and priorities in parallel
Willingness to continuously learn and adapt as the ServiceNow platform and enterprise landscape evolve
What we offer
We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
Securing your future: Access to company pension/savings plans
Shared success: Company share purchasing plan
Support for what matters: Mental health and wellbeing programs
Investments in your career: Career opportunities within the entire Allianz Group
Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
Volunteering time
... and so much more!
About Allianz Global Investors
Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture,



individuals with the drive to achieve excellence at every stage of the investment experience.
We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position. If you need support to navigate our websites or at any stage during your application, please send an email with your request to
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To Recruitment Agencies
:
Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place.
Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.
Finally, please do not contact hiring managers directly.
Join us.
Let's care for tomorrow.
How to Apply:
Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the "Additional Information" section, and submit your application.
To support our recruiters, we use Fit Score—an AI?powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience.
Good to know:
The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.
***** | IT & Tech Engineering | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent

📌 Servicenow Integration Engineer (F/M/D) (Italia)
🏢 Allianz
📍 Italia