ppbCompensation: /b EUR 28,000 - EUR 33,000 - yearly /p h3Company Description /h3 pbMSX /b has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. /p pWith our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Job Description /h3 pThe bTechnical Helpdesk Engineer /b provides advanced technical support to dealer networks, acting as a subject‑matter expert for complex diagnostic and repair issues. The role collaborates closely with Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality. /p pThis position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency. /p pbKey activities and responsibilities: /b /p ul liServe as the primary point of contact for technical escalations from dealers and Level 1 support. /li liDiagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repairs. /li liProvide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low‑emission vehicles (LEV/PHEV), gasoline/diesel powertrains, and transmissions. /li liCoordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletins. /li liAnalyze case trends to identify systemic issues; recommend preventive measures and knowledge base updates. /li liSupport dealer workshops with structured troubleshooting steps, repair procedures,



and parts recommendations to improve first‑time‑fix. /li liCreate and deliver technical communications and training (remote and on‑site) to elevate dealer technical capability. /li liMaintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcomes. /li liMonitor KPIs (case resolution time, repeat repair rate, customer satisfaction, warranty cost impact) and drive continuous improvement initiatives. /li liEnsure compliance with safety, quality standards, and OEM procedures during all support activities. /li liCollaborate cross‑functionally to improve serviceability of new products and contribute feedback to product development. /li /ul h3Qualifications /h3 ul liProven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environments. /li liTrack record resolving complex, multi‑system faults and guiding workshop teams through structured diagnostics. /li liExperience collaborating with engineering, quality, and supplier teams on field issues and corrective actions. /li liBackground in creating technical guidance, training content, or knowledge base articles is a plus. /li liStrong practical and theoretical understanding of modern automotive systems and diagnostics workflows. /li liProficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTECH). /li liAbility to read and interpret electrical wiring diagrams and technical documentation. /li liDeep knowledge in at least one of the following domains: /li liChassis and body systems /li liTelematics, CAN/multiplexing, and Over‑The‑Air (OTA) update processes /li liLow‑emission vehicles (LEV, PHEV)



high‑voltage systems and safety /li liGasoline/diesel engines and transmissions (mechanical/electronic control) /li liWorking knowledge of warranty processes, service quality KPIs, and dealer operations. /li liGood command of English; additional languages are an advantage. /li liAdvanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analysis. /li liElectrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analysis. /li liSoftware update and configuration procedures, including OTA readiness and rollback concepts. /li liUse of technical information systems, service portals, and case management tools. /li liRoot cause analysis methodologies (e.g., 5‑Why, Ishikawa) and structured troubleshooting. /li liCompetent with MS Office/Google Workspace for reporting and technical documentation. /li liCustomer and cost sensitivity with a focus on first‑time‑fix and minimizing repeat repairs. /li liExcellent communication: ability to synthesize complex technical issues into clear, actionable guidance for workshop personnel. /li liStrong organizational skills and coordination across multiple stakeholders and concurrent cases. /li liTraining and coaching mindset; capable of delivering concise, impactful technical sessions. /li liAutonomy and accountability in case ownership, with proactive follow‑up until resolution. /li liAnalytical thinking, problem solving, and attention to detail under time constraints. /li liTeamwork and collaboration in a cross‑functional, international environment. /li /ul h3Additional Information /h3 pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr

📌 Automotive Technical Diagnostic Agent (Roma)
🏢 Msx International
📍 Roma