Mercier Consultancy is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this integral role, you will provide outstanding support to our Italian-speaking clients, ensuring their questions and concerns are addressed with professionalism and efficiency. Experience the rich culture, stunning landscapes, and welcoming atmosphere that Bulgaria has to offer while building a fulfilling career in a dynamic environment. If you are passionate about customer service and ready for a new adventure, we'd love to hear from you!
Responsibilities
Deliver high-quality customer service in Italian through various communication channels, including phone, email, and live chat.
Assist customers with inquiries regarding products and services, providing clear and accurate information.
Effectively resolve customer complaints and issues, ensuring a positive customer experience.




Document customer interactions carefully and contribute insights for ongoing service improvement.
Collaborate with team members to enhance service quality and tackle common challenges.
Stay knowledgeable about company offerings and industry trends to provide informed support.
Engage in regular training and development sessions to continuously improve your service skills.
Fluency in Italian and English is mandatory, with strong written and verbal communication skills.
Prior experience in customer service is advantageous, but a willing attitude to learn is highly valued.
Excellent problem-solving abilities and a strong commitment to customer satisfaction.
Able to handle multiple inquiries efficiently in a fast-paced work environment.
Basic computer skills and experience with customer service software is a plus.
Willingness to relocate to Bulgaria and embrace a new cultural experience.
Flexibility to work various shifts, including evenings and weekends, as needed.

📌 Italian Speaking Customer Service Jobs In Bulgaria - Fully Paid Relocation (Italia)
🏢 Mercier Consultancy Europe
📍 Italia