Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.
Key Responsibilities
Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
Assist customers with inquiries related to automotive products, services, and technical information.
Document and track customer interactions accurately in our CRM system.
Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.




Collaborate with other teams to improve service processes and communication.
Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.
Fluency in Italian (both written and spoken) is required; knowledge of English is a plus.
Previous experience in customer service, particularly in the automotive sector, is advantageous.
Strong communication and interpersonal skills with a focus on customer care.
Ability to multitask and manage time effectively in a busy environment.
Familiarity with CRM systems and automotive products is a plus.
Proficient in using computer applications and online communication tools.
A proactive approach to problem-solving and a friendly demeanor towards customers.

📌 Italian Speaking Customer Agent For Automotive Company - Work In Greece (Italia)
🏢 Mercier Consultancy MD
📍 Italia