Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.
Key Responsibilities
Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.
Guide customers through financial service inquiries, product features, and technical assistance.
Maintain accurate records of customer interactions in our CRM system.
Effectively resolve customer issues while striving for high satisfaction rates.




Collaborate with cross-functional teams to enhance customer experience and process efficiency.
Stay informed of industry trends and regulatory changes in the FinTech landscape.
Fluency in Italian (spoken and written) is mandatory; knowledge of English is advantageous.
Experience in customer service, particularly within the FinTech or financial sector, is preferred.
Excellent communication skills with a customer-centric approach.
Ability to work efficiently in a fast-paced environment and manage multiple tasks.
Familiarity with financial terms, products, and CRM systems is a plus.
Competence in using computer applications and online communication tools.
Proactive problem-solving skills and a friendly attitude toward clients.

📌 Italian Speaking Customer Agent For Fintech Company - Work In Greece (Italia)
🏢 Mercier Consultancy MD
📍 Italia