Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added premio of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative, you will assist customers with their inquiries and issues in Italian, ensuring a smooth shopping experience on our platform.
Key Responsibilities
Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian.
Assist customers with account creation, order placement, returns, and tracking of shipments.
Resolve customer complaints effectively while maintaining a positive attitude.
Document customer interactions accurately in our CRM system.




Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery.
Stay informed about promotions, new products, and platform features to provide informed assistance.
Fluency in Italian (both written and spoken) is essential; knowledge of English is beneficial.
Previous experience in customer service, particularly in an e-commerce setting, is preferred.
Strong communication skills with a customer-first mindset.
Ability to address customer issues quickly and professionally.
Proficient in multitasking and managing inquiries in a fast-paced environment.
Familiarity with CRM software and e-commerce platforms is an advantage.
Willingness to work flexible hours, including evenings and weekends as needed.

📌 Italian Speaking Customer Service For E-Commerce Platform - Work In Greece (Italia)
🏢 Mercier Consultancy MD
📍 Italia