InterSystems
TrakCare
®
and
IntelliCare
® are
a unified
healthcare information system
s
based on advanced technologies.
TrakCare
and
IntelliCare
create a complete view of each patient's history, provides secure access to records at every point of care and on any Internet-connected device, integrates with other applications, and delivers real-time analytics to support informed clinical and operational decisions. The system includes clinical, administrative, laboratory, and community care capabilities unified by a single data repository and is deployed in 25 countries, ranging from single hospitals to nationwide healthcare networks.
InterSystems HealthShare® is the InterSystems platform for healthcare interoperability, data management, and analytics. HealthShare enables the aggregation, normalization, and sharing of clinical and administrative data across disparate systems, supporting regional and national health information exchanges, population health initiatives, and advanced analytics use cases.
Role Overview
The Technical Manager
is responsible for
leading and managing all technical streams across InterSystems implementation engagements, including system build and configuration, integration, data migration, outputs and reporting, and solution customization. The role provides end-to-end technical governance across
TrakCare
and HealthShare implementations, ensuring that solutions are delivered to agreed timelines, quality standards, and business
objectives
.
The Technical Manager acts as the senior technical authority on projects and a trusted advisor to customers, working effectively with senior clinical, operational, and executive stakeholders. The role combines deep technical
expertise
with strong customer-facing skills, business acumen, and the ability to
operate
credibly with high-standing clients. The position includes line management responsibility and close collaboration with sales, delivery, and regional teams.
Travel of
up to
5
0% is
.
Key Responsibilities
Provide strong technical leadership across all implementation streams, including system build, integration, data migration, outputs, and customization.
Define and
maintain
technical governance for delivery engagements, ensuring adherence to architecture standards, delivery
methodology
, timelines, and quality expectations.
Lead technical input during pre-sales and early post-sales phases, including solution design, estimation, risk assessment, and contribution to proposals.




Act as the primary technical point of escalation and senior technical advisor for customers throughout the lifecycle of engagements.
Ensure
appropriate allocation
of technical resources across projects, resolving priority conflicts and planning future capability and capacity requirements.
Develop, coach, and grow technical teams, building depth of
expertise
across
TrakCare
, HealthShare, and underlying InterSystems technologies.
Collaborate with project and
programme
leadership to ensure technical delivery aligns with overall business and contractual
objectives
.
Engage directly with customers to understand business needs and translate them into robust technical solutions that deliver measurable value.
Lead and contribute to complex technical investigations and problem resolution where
.
Produce and deliver high-quality technical documentation and executive-level technical presentations.
Collaborate with other regions to share best practices, improve efficiency, and ensure consistency of technical
approach
.
Champion the adoption of
new technologies
and approaches, including AI-enabled capabilities, where they provide clear customer and delivery benefits.
Provide line management, performance management, and professional development support for assigned staff.
Key Characteristics
Decision Making / Judgement Makes sound decisions in complex and imperfect-information environments, balancing risk, quality, time, and cost. Able to
prioritise
effectively and take accountability for outcomes.
Communication & Influence Clear, structured, and confident communicator with the ability to engage credibly with senior clinical, operational, and executive stakeholders. Able to explain complex technical concepts in business terms and influence decision-making at all levels.
Composure Under Pressure Maintains focus and effectiveness in demanding delivery environments. Adapts quickly to changing priorities while
remaining
pragmatic and
solution-oriented
.
Leadership Demonstrates authority grounded in competence and integrity. Builds trust with teams and customers, sets clear direction, and drives execution.




Teamwork Works effectively across disciplines and geographies. Manages conflict constructively and fosters a culture of collaboration and accountability.
Passion & Determination Results-driven, resilient, and motivated by complex challenges. Demonstrates
a strong sense
of ownership and professional discipline.
Experience & Qualifications
Essential
Strong technical background across enterprise healthcare systems, including system configuration, integration, data migration, and customization.
Proven experience managing complex, multi-stream application implementations.
Demonstrable customer-facing experience in both pre-sales and delivery contexts, engaging with senior stakeholders.
Strong understanding of interoperability standards, including HL7
and FHIR
.
Ability to combine technical depth with commercial awareness and business acumen.
Familiarity with project and
programme
delivery frameworks.
Self-starter with the ability to rapidly master large, complex product suites.
Desirable
Experience leading technical teams in complex or high-pressure environments.
Hands-on experience with InterSystems technologies such as IRIS for Health, Health Connect, Cache, or Ensemble.
Experience delivering healthcare IT solutions at regional or national scale.
Software engineering background.
As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in ****, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
InterSystems.com
.

📌 Technical Manager (Milano)
🏢 Intersystems
📍 Milano