At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As part of the Operations team, you'll be responsible for managing relationships with bus partners, monitoring service performance, and coordinating new line setups. You'll support quality, safety, and training initiatives, support operational excellence through data analysis and collaborate with cross-functional teams to share best practices.
About the Role
Build, develop, and continuously optimize strong and trusted partnerships with local operators
Train, support, and coach drivers in accordance with international quality standards
Adapt, maintain, and continuously improve service and quality standards to meet the specific needs of the Italian market
Ensure a smooth, accurate, and efficient launch of new routes
Monitor, manage, and improve customer NPS related to local bus partners
Track operational performance and proactively identify and resolve quality issues
Serve as the primary point of reference for quality and performance matters with local partners
About You
At least 1 year of relevant work experience
Excellent command of Italian and good proficiency in English
Strong communication and negotiation skills
Proven ability to effectively manage relationships with diverse stakeholders (business partners, bus drivers, station managers, and regional authorities)
Solid analytical skills and data-driven mindset
Flexibility combined with a hands-on,



proactive approach
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
* NB:
Please submit you resume in English!
What We Offer
Travel perks
: 12 free Flix vouchers + 12 discount vouchers for friends & family.
Work from (M)Anywhere
: Depending on your role, work from another location for up to 60 days per year.
Hybrid work model
: We are an office-first company, but we offer flexibility to balance work and life.
Wellbeing support
: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development
: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
Mentoring Program
: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link:
Locations - Flix Career
Why Join Flix?
At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you're ready to grow and lead your journey, Flix is the place for you!
#LI-Hybrid

📌 Regional Operations Manager Protected Category Law 68/99 (M/F/D) (Milano)
🏢 Flix
📍 Milano