Mercier Consultancy MD is seeking proficient Italian-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. This role involves delivering exceptional customer service to Italian-speaking clients, assisting them with questions related to automotive products, services, and after-sales support.
Key Responsibilities
Provide high-quality customer support to Italian-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
Assist customers with product information, service scheduling, troubleshooting, and resolving issues efficiently.
Maintain accurate and detailed records of customer interactions in the CRM system.
Collaborate with sales, technical, and service teams to ensure customer satisfaction and swift resolution of issues.
Stay informed on the latest automotive models, features,



and company policies to provide knowledgeable assistance.
Offer feedback and suggestions to improve customer service processes and enhance customer experience.
Fluency in Italian (spoken and written) is mandatory; proficiency in English is advantageous.
Experience in customer service, ideally within the automotive industry.
Excellent communication and interpersonal skills with a strong customer focus.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with CRM systems and digital customer support tools.
Willingness to relocate and work in Greece.
Passion for automotive products and services.

📌 Italian-Speaking Customer Experts For An Automotive Company - Work In Greece (Italia)
🏢 Mercier Consultancy Group
📍 Italia