About the Role
We are seeking an experienced
Assistant Manager - Account Management
to serve as a critical liaison between Allianz Technology and our Operating Entities (OEs). This role combines strategic customer relationship management with operational excellence in financial management and IT service delivery.
As the primary point of contact for our customers, you will drive customer satisfaction, manage complex financial operations, and ensure seamless delivery of IT services while maintaining strong stakeholder relationships across the organization.
Key Responsibilities
1.
Customer Relationship Management
Act as primary liaison between Allianz Technology and Operating Entities
Manage customer expectations through proactive communication and relationship building
Drive customer-centric initiatives and advocate for customer interests
Handle customer requests, escalations, and dispute resolution with diplomacy
Facilitate regular stakeholder meetings and ensure transparency on IT spend
Track customer satisfaction through NPS processes and coordinate improvement activities
Communicate Allianz Technology strategy, service updates, and pricing & benchmarking to OEs
Validates and processes additional customer reporting requests based on ITSOA/contractual agreements, coordinating strategic requests and supporting audit trail compliance
Establishes institutional meetings to ensure transparency on OE IT spend with Allianz Technology IT Services
2.
Financial Management & Analysis
Drive revenue planning, forecasting, and reporting activities for OE IT spending within the CFO's governance framework
Monitor and analyze OE IT spend regularly to support cost optimization and identify savings
Ensure alignment between OE PD IT budget and Allianz Technology PD budget
Manage monthly forecasting and trigger additional demand processes as required
Communicate true-up/true-down activities based on cost-plus principle, with governance by CFO
Provide ad-hoc commercial and financial data reporting
Resolve invoicing queries and ensure billing accuracy
3.
Invoicing
Quote Approvals:
Approve quotes and manage customer approvals in Global Request Management (GRM), ensuring quote correctness
Act as gatekeeper of the OEs by validating correctness of quotes before approval
Support Cash Collection / Dispute Resolution:
Support accounts receivable team in resolving open questions and drive dispute resolution with customers
Manage dispute resolution efficiently,



aligning with Head of IT and IT delivery function for escalations
4. Contracting
Coordinate the contracting process between OEs and Allianz Technology
Coordinate Order Agreement processes ensuring quality and compliance
Involve central functions (CCM, Legal) and IT delivery for legal guidance and contractual inputs
Prepare contract status reports using SAP, ServiceNow, and Excel; maintain regular OE alignments and follow-ups on signature status
Ensure updated Operational Manual and compliance with MSA and ITSOA requirements
5.
IT Demand Management
Understand and map customer IT requirements for accurate quotations
Validate IT demand and ensure alignment with budget expectations and Allianz Group IT strategy
Dispatch demand within the Global Request Management Process (GRM)
Identify and implement automation opportunities to enhance efficiency
Essential Competencies
Communication & Relationship Building (Critical Success Factor)
Excellent command of English (spoken and written)
Outstanding interpersonal and presentation skills
Ability to communicate complex financial and technical concepts clearly
Strong stakeholder engagement and influence capabilities
Active listening and empathy in customer interactions
Financial Acumen
End-to-end finance knowledge with strong analytical capabilities
Experience with financial planning, forecasting, and reporting
Understanding of cost-plus pricing models and revenue management
Problem-solving skills for complex financial scenarios
IT Knowledge
Understanding of IT service delivery and operations
Knowledge of IT infrastructure, applications, and service models
Ability to translate technical requirements into business terms
Awareness of IT industry trends and best practices
Behavioural Excellence
Customer-focused mindset with commitment to service excellence
Strong sense of ownership and accountability
Team player with cross-functional collaboration skills
Adaptability and flexibility in dynamic environments
Decision-making capabilities under pressure
Continuous improvement mindset
Key Authorities




Financial oversight and approval authority for billing items
Contract and agreement management responsibility
Process improvement leadership
Primary authority for stakeholder and customer communications
Team and project leadership decisions
Education Qualification & Experience Required
Graduate/Post Graduate in Finance & Accounting or related field
Relevant certifications (PMP, ITIL, SAP) are advantageous
5-9 Years of experience in financial domain with Order to Cash (O2C) process exposure
Proven track record in account management and customer relationship management
Experience in IT services or financial services industry preferred
Demonstrated success in cross-functional stakeholder management
Technical Skills
Proficiency in SAP, ServiceNow, Excel, and data analysis tools
Strong understanding of IT Service Management (ITSM) principles
Knowledge of billing processes, contract management, and financial analysis
Familiarity with Agile methodologies and concepts with AI knowledge.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.
Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

📌 Assistant Manager-Finance Operations_2258 (Italia)
🏢 Allianz
📍 Italia