Mercier Consultancy MD is seeking fluent German-speaking Customer Support Representatives to join our team in Sofia. This role offers a great opportunity for individuals passionate about helping customers and providing excellent service. You will serve as a primary point of contact for German-speaking clients, addressing their questions and resolving any issues to ensure a positive customer experience.
Key Responsibilities
Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
Respond effectively to inquiries about products and services.
Resolve customer complaints promptly and professionally.
Maintain accurate records of customer interactions and issues.




Collaborate with internal teams to improve customer satisfaction and service quality.
Stay updated on product knowledge and company policies.
Fluency in German (both written and spoken); proficiency in English is an advantage.
Previous experience in customer service is preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Experience with customer support software is a plus.
Positive attitude, problem-solving skills, and willingness to learn.
Attention to detail and strong organizational abilities.

📌 German Speaking Customer Support Jobs - Work In Sofia (Italia)
🏢 Mercier Consultancy Group
📍 Italia