Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a leading Online Streaming Media company in Greece. This role is perfect for individuals who are passionate about digital media and committed to delivering excellent customer support. As a representative, you will assist clients in Italian, helping them with their streaming-related inquiries and ensuring a seamless entertainment experience.
Key Responsibilities
Manage customer inquiries related to online streaming services, subscriptions, content access, and technical issues via phone, email, and chat in Italian.
Provide detailed information about streaming features, plans, and promotions to customers.
Troubleshoot and resolve technical problems to enhance the user experience.
Handle customer complaints and feedback professionally, ensuring customer satisfaction.
Accurately document all customer interactions and resolutions in the CRM system.




Collaborate with internal teams to improve service quality and content delivery.
Keep up to date with streaming media trends and platform updates to provide accurate assistance.
Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage.
Previous experience in customer service, preferably in online media, streaming, or tech support.
Excellent communication and interpersonal skills with a strong customer focus.
Ability to troubleshoot technical issues and provide effective solutions.
Good organizational skills with the ability to manage multiple tasks efficiently.
Familiarity with customer service software and streaming platforms is desirable.
Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Relocation to Greece is required for this position.

📌 Italian Speaking Customer Service For Online Streaming Media - Work In Greece (Italia)
🏢 Mercier Consultancy Group
📍 Italia