ppbTransform the everyday for everyone /b /p pAt Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move. /p pWe put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one. /p pHere, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life. /p h3Your next chapter starts here! /h3 h3Your role: /h3 pAs a bJunior Technical Support Specialist /b, you will be part of the bElectrification and Automation /b area in Milan, contributing to the setup and success of a structured, world-class customer support process of the Business Unit. Your day-to-day activities will include acting as main entry point for our customer support process, ensuring the support process runs smoothly, and close collaboration with product experts and engineering to support the best customer experience in making use of Siemens customer support processes. /p h3You’ll make an impact by: /h3 ul liActively supporting structuring and up-scaling of the processes for customer support, adopting a robust process to trace cases, leveraging existent Siemens tools. /li liActing as entry point for customers needing support using or selecting Siemens Electrification and Automation products /li liProviding first-level technical support for protection relays, energy automation, power quality and medium voltage products. /li liLeveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes. /li liAssisting customers in troubleshooting product configurations, commissioning, and operation issues. /li liAnalysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters. /li liSupporting root-cause analysis activities and contribute to resolving technical issues.



/li liContributing to building a structured knowledge base that improves future troubleshooting activities and customer experience. /li liCollecting feedback from customers regarding product performance and usability. /li liSharing market and application insights with product management and RD teams. /li liContributing to continuous improvement initiatives related to products, tools, and support processes. /li /ul h3What makes you a great match: /h3 h3Core Requirements /h3 ul liTechnical diploma, Bachelor's or Master's Degree in Electrical Engineering, Energy Engineering, Automation Engineering. /li li2–5 years of professional experience in technical support, application engineering, commissioning, field service, or a similar technical role in the electrical sector. /li liPractical exposure to customer support, troubleshooting, technical documentation, or product/application support activities. /li liKnowledge of power distribution systems, electrical protections, and technical problem solving. /li liDemonstrates a strong customer-centric approach, building trusted relationships with clients and stakeholders while proactively addressing their needs and challenges. /li liThrives in dynamic environments by quickly learning new concepts, adapting to changing priorities, and continuously developing skills and expertise. /li liConsistently delivers high-quality results by taking ownership of objectives, working proactively, and effectively managing interactions in client-facing environments. /li liDigitally native attitude, with a strong propensity to digitalize processes. /li liProficiency in Italian and English. /li liPassion to never-stop growing.



/li liRespect and appreciation of each person's uniqueness, willingness to co-create and share knowledge. /li liFamiliarity with digital tools and MS Office. /li liEligibility to work in Italy. /li /ul h3Preferred Requirements /h3 ul liGood knowledge of HV/MV networks and electrical protection concepts. /li liExperience with Customer Support/Ticketing Systems. /li liExperience with electrical testing, commissioning, or troubleshooting activities. /li liPrevious experience or projects related to power systems, protection, automation, or medium voltage products. /li /ul h3What you’ll agevolazioni from: /h3 pAt Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work-life balance. /p pYou’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services. /p pOur welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth. /p pThe pay range for this position is €37.600–€50.000 annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications. /p h3Your Uniqueness, Our Strength /h3 pWe celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed. /p pAt Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive. /p pWe encourage you to share your preferred working conditions: while this role is typically full-time, flexible arrangements can be discussed. /p /p #J-18808-Ljbffr

📌 Junior Technical Support Specialist (Milano)
🏢 Siemens
📍 Milano