ph3Overview /h3 pActing as the Ambassador of the Stella McCartney Brand, inspirē and develops diverse teams across Milan stores to successfully reach quantitative and qualitative targets by providing a unique in‑store experience to the clientele. /p pOwner and responsible for the achievement of store targets and the growth of the business across Milan locations, including the Santo Spirito flagship store and Rinascente Milan corner. The City Manager implements and maintains concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures. /p h3Business Sales Performance /h3 ul liDrive the achievement of the annual sales targets, budget and forecast in accordance with the guidelines received by the company. /li liAnalyze and monitor store KPIs on a daily, weekly and monthly basis to implement immediate and long‑range action plans. /li liDevice and execute strategies for sales generation to meet monthly goals including Sales Consultant Team incentives. /li /ul h3Maximize The Business Potential Of The Stores /h3 ul liGuarantee financial results of the stores through effective management and monitoring of margins, stock and personnel costs. /li liOptimize the stores’ contribution and monitor personnel costs keeping in line with the set budget and forecast by developing the KPIs. /li /ul h3Maximize Sales By Category /h3 ul liPush ongoing growth of the stores’ turnover through regular feedback to the Buyers on merchandise, stock availability and sell‑through analysis. /li liUpdate Client Style Advisors on business, focusing on sell‑through. /li liMonitor the teams and ensure upselling and cross‑selling techniques are mastered. /li /ul h3Team /h3 ul liLead and motivate all team members by being a role model and setting an exceptional example. /li liConstantly monitor staff KPIs achievement and coach each team member, defining a specific improvement plan through one‑to‑one monthly meetings. /li liCarry out the yearly appraisal for all team members, following company procedures and providing constructive and comprehensive feedback, as well as setting individual objectives for development. /li /ul h3Coach And Train Store Staff /h3 ul liResponsible for the brand and product knowledge of the teams, ensuring the efficacy of the induction plans for new staff and providing constant in‑store training sessions. /li liUnderstand training needs and liaise with People Partner and Retail department to develop ways to implement those needs. /li liCoach and continuously monitor the execution of the Stella McCartney Client Experience to achieve the best quantitative and qualitative business results. /li liGuarantee the team complies with Uniform and Grooming Standards. /li /ul h3Build Team Working /h3 ul liGuarantee an optimum relay of information within the stores and an excellent and transparent ascending and descending communication flow. /li liConduct daily morning meetings to update staff on business performance and initiatives.



/li liTake ongoing actions around Client Style Advisors’ motivation according to the sales and brand strategy and act as their coach and mentor. /li /ul h3Optimize Staff Vs Business Need /h3 ul liManage recruitment, ensuring the team profiles match the Stella McCartney people values and brand strategy. /li liEvaluate and promote career development of the team in cooperation with the Retail department and People Partner. /li liIdentify performance issues and manage them with the involvement of the Retail and People Culture team to ensure a fair and consistent process. /li liCo‑ordinate rota and overtime, ensuring appropriate staff coverage across both locations through effective workforce planning. /li /ul h3Clients/Market /h3 ul liResponsible for the development of the stores’ external relations within their competitive environment, including marketing, merchandising and local activities. /li liProactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market. /li /ul h3Build Effective Relationships With New / Existing Clients /h3 ul liDevelop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (Client Book, CRM) according to the sales and brand strategy. /li liAct as the Ambassador for the brand within the Milan market and build relationships with local and VIP clients. /li liWork closely with the regional marketing team and coordinate events. /li liEnsure all team members spend time contacting clients to build relationship and drive traffic to the store. /li liLiaise with the CRM department for in‑store events, special launches and operational activities required before, during and after each event. /li liTake ownership of in‑store events across the Milan locations and ensure event reporting is completed. /li liWork with the teams to strategically increase the appointment and consignment rates. /li liConsistently lead the teams on best practice for delivering exceptional client experiences and developing clients from High Potential to VIC and from VIC to VVIC. /li liEnsure team accuracy in the use of POS, Clienteling App and other relevant software, leading by example in maintaining a loyal and up‑to‑date client database. /li /ul h3Coach Teams on Excellent Client Experience in Alignment with Company Standards /h3 ul liEnsure the Stella McCartney clients are receiving unique experiences and satisfaction in line with Brand guidelines. /li liDemonstrate sales leadership through active presence on the selling floor and direct client engagement.



/li liEnsure client satisfaction by resolving problems and complaints with optimal solutions and proactively liaising with the relevant stakeholders to identify and solve urgent issues. /li /ul h3Store Operations /h3 ul liEnsure that the image of the store and the people are executing at the highest standards at any time according to the Company guidelines. /li liGuarantee implementation of Visual Merchandising guidelines in accordance with the VM Department ensuring the correct installation, product display and merchandising execution. /li liGuarantee maintenance of both locations in line with budget requirements and the Store Planning guidelines. /li liGuarantee health, safety and security regulations are duly accomplished through ongoing control and compliance with procedures. /li liGuarantee effective management of store housekeeping. /li /ul h3Ensure Appropriate Store Procedures /h3 ul liManage administration tasks and reporting. /li liGuarantee store operations including stock delivery, replenishment, regular and year‑end inventories, pricing and discount policy and all legal requirements. /li liManage operations in the most effective way whilst minimizing cost through effective management of headcount and operating expenses. /li /ul h3Manage The Stock Efficiently /h3 ul liMonitor stock optimisation within the stores and ensure a seamless flow of merchandising. /li liEnsure a sense of urgency regarding stock issues and seasonal returns. /li liGuarantee effectiveness of returns, repairs and claims procedure. /li /ul h3Your Talent /h3 ul liPrevious experience in a similar role. /li liFluent in Italian and English; additional languages are a premio. /li liEstablished portfolio of local and international clients, with strong knowledge of the Milan luxury market. /li liA highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence. /li liAbility to quickly establish strong credibility with team members and external resources. /li liA performance orientation and strategic mindset. /li liThe ability, drive and desire to deliver outstanding results. /li liCreative, with a strong touch for product. /li liConfident and strong leader, innovative with visionary business sense and style. /li liA strong communicator with analytical and organisational skills. /li /ul h3Salary Range /h3 p€ 80,000 – € 90,000 Gross Annual Salary (RAL). /p pWe welcome people with disabilities and endeavour to make reasonable adjustments; if you do require such adjustments please let us know within 48 hours of your interview. /p pWe like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of culture and background, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. /p /p #J-18808-Ljbffr

📌 City Manager (Turbigo)
🏢 Stella Mccartney
📍 Turbigo