ph3Payroll Client Support - temporary contract (maternity leave) /h3pDEPARTMENT: Customer Service Outsourcing /ppLOCATION: ADP Italy /ppREPORTS TO: Cloud Service Manager /ppJOB PURPOSE: To investigate and solve complex client queries, issues and requests /ph3Key Responsibilities /h3ulliResolving complex client queries, issues and requests to client satisfaction /liliEnsure that product knowledge is kept up to date.
/liliIdentifying and implementing service and process improvements /li /ulh3Key Duties / Tasks /h3ulliCommunicate with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs /liliTake accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard /liliUse the relevant systems (CRM) to log, update and track client requests through to satisfactory resolution.
/liliContribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests /liliImplement the technical analysis for Technical Service Team /liliCommunicate to Technical Service Team all the product errors or ask for support about complex client queries /liliActively manage own knowledge and skills to meet task productivity and quality standards /liliIdentifying service, process and product improvements /liliAssist with client user groups, internal workshops/focus groups /liliShare own activities and best practices with the other members of team /li /ulh3Supervisory Responsibilities /h3ulliWill be expected to work under own initiative for day to day tasks in line with overall management guidance.




/liliReports to the Cloud Service Manager and has no direct supervisory responsibilities but will be expected to manage project resources.
/li /ulh3Skills and Knowledge /h3ulliMicrosoft Office (including Advanced Excel) /liliExcellent customer service skills /liliExcellent ADP Payroll Products knowledge (desirable) /liliStrong data importing, extraction and report writing skills /liliGeneral ledger (desirable) /liliPayroll legislation /li /ulh3Skills Required /h3ulliMust be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors /li /ulh3Leadership Expectations /h3ulliBusiness Leadership: Creates and articulates a vision and inspires others to action.
(Strategy and Planning- Results Accountability) /liliPeople Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success.
/liliMarket Leadership: Drives a performance based culture that engages associates to achieve excellence(Client focus - Outside in Perspective - Bias for grow).
/li /ulh3Education and Experience /h3ulliStrong customer service experience /liliPayroll / Time Experience /liliEnglish (desirable) /li /ulh3Diversity, Equity, Inclusion Equal Employment Opportunity at ADP /h3pADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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📌 Payroll Client Support (Milano)
🏢 Fairygodboss
📍 Milano