This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Account Manager - REMOTE. In this role, you will manage strategic customer accounts across multiple regions, ensuring value retention and driving growth. By fostering trusted relationships, you'll be the primary contact, leading business reviews and identifying upsell opportunities. Your expertise will be vital in enhancing customer satisfaction and driving adoption of the company's innovative technology solutions. Join us in making a significant impact on our customer success journey while enjoying the flexibility of remote work.
Accountabilities
Act as primary CS contact for an assigned customer portfolio
Understand production workflows, challenges, and priorities in the non-woven / paper / converting industries
Conduct QBRs, success reviews, health-checks and value reporting
Drive adoption of newly released features, modules, analytics and optimisation tools
Own renewal cycles end-to-end, including proposal creation and negotiation
Identify upsell opportunities and support-tier upgrades
Forecast renewals and expansion revenue accurately
Track and follow up on open items, SLAs, and support outcomes
Ensure customers receive the correct training, onboarding, and documentation
Maintain CRM accuracy
Produce monthly updates on account health, renewal risk, and customer sentiment
Proactively highlight churn risks, blockers, and opportunities
Requirements
3-5+ years in Customer Success, Account Management, or a similar client-facing commercial role
Experience negotiating renewals, commercial contracts, or upsells
Strong communication skills with plant managers, operations leaders, and C-level stakeholders




Analytical mindset, comfortable discussing ROI and efficiency outcomes
Able to manage multiple complex enterprise customers simultaneously
Familiar with B2B SaaS, preferably manufacturing-focused
Benefits
Competitive salary with premio, aligned with local market benchmarks
Full-time, permanent remote role based in Europe
Opportunity for professional growth and development
Inclusive workplace culture that values diversity
Flexible work arrangements to maintain work-life balance
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Lead Customer Success Account Manager - Remote (Italia)
🏢 Jobgether
📍 Italia