Job Description
Incident/Problem Specialist help the Incident/Problem Expert in the management of incident and problem, regarding IT infrastructures or applications. She/He ensures that the Incident/Problem resolution is performed with respect of time and budget during all the phases.
Main purpose of the role is to support the Incident/Problem Team to manage day by day and routine activities, dealing with first level Incident and Problem while performing the best reporting for the management
Key
Responsibilities
Identification, categorization, driving fixing and logging of the Incident/Problem(application and infra)
Identification and managing the resources required to manage the Incident/Problem
Monitor and control the work progress managing and promptly pointing out delays and priorities
Support in investigating the root cause and its resolution
Prepare periodic reporting in order to align and update the management with relevant information
Keep manuals, procedures and processes documentation up to date
Perform application analysis
Manage war room during major incident in and outside business hours
Requirements
Degree in Computer Science or equivalent
2+ years' experience in the same role in a 24/7 environment preferably within banking sector
Proven experience in dealing with end-to-end incident management process
Excellent knowledge of digital channels
Good knowledge of IT Technologies
Good knowledge of financial industry
Fluent in English (written and spoken)
Good knowledge of MS Office
Excellent manage of database
Soft Skills
Excellent Leadership skills
Excellent interpersonal skills




Excellent stakeholders management
Excellent communication skills (written and spoken)
Excellent systemic vision
Result driven
Problem solver
Able to address long term solution (governance of postmortem with tribes)
Customer centric
Extremely effective in working under pressure
Excellent analytical skills
Team player
Working conditions:
Tempo pieno
Duration
: Permanent
Location:
Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.



'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
A special day off when it is your birthday: we call it #doyourbirthday!
And of course we can't forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
Job Application Safety Reminder
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We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
Apply only via official ING platforms: ING uses
Workday
as its internal recruitment system. Applications should be submitted only via our official career site.
Check the sender's email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
No payments or banking details will ever be requested. If someone asks for this information, it's a scam.

📌 Dev Analyst Eng And Incident Governance (Milano)
🏢 Ing
📍 Milano