Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.
Responsibilities
Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
Resolve customer complaints promptly to ensure customer satisfaction.
Maintain accurate records of customer interactions and transactions using CRM software.
Stay informed about products and services to provide knowledgeable assistance to customers.
Collaborate with internal teams to improve the customer experience.
Participate in ongoing training sessions to enhance professional skills and product knowledge.
Fluency in Italian and English, both spoken and written.




Previous experience in customer service roles, preferably in a related industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused approach.
Proficiency in customer service software and Microsoft Office tools.
Detail-oriented with strong organizational skills.
Willingness to relocate to Sofia, with relocation costs fully covered by the company.
Comprehensive training fully covered
Secure employment along with opportunities for career growth
Competitive salary
Extra health insurance options
Access to over 50 benefits and services tailored to your needs
A welcoming international workplace culture
Ongoing support and learning opportunities
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Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live

📌 Italian Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation (Italia)
🏢 Patrique Mercier Recruitment By Nellie
📍 Italia