Mercier Consultancy MD is pleased to announce a position for Italian Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This role is ideal for individuals who are enthusiastic about technology and enjoy providing exceptional customer support. As a customer service representative, you will assist customers in Italian, addressing their inquiries and helping them navigate the world of consumer electronics.
Key Responsibilities
Handle customer inquiries related to consumer electronics products, including features, specifications, and troubleshooting via phone, email, and chat in Italian.
Assist customers with order placement, tracking, and modifications to their accounts.
Provide technical support and guidance on product usage and setup.
Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
Accurately document all interactions and customer requests in the CRM system.




Collaborate with sales and technical teams to provide comprehensive support to customers.
Stay informed about current products, promotions, and emerging technologies to enhance customer interactions.
Fluency in Italian (both written and spoken) is essential; knowledge of English and Greek is a plus.
Previous experience in customer service, preferably in the consumer electronics field.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Ability to troubleshoot technical issues and provide clear instructions to customers.
Aptitude for multitasking and managing various inquiries in a fast-paced environment.
Familiarity with CRM software and basic computer applications.
Willingness to work flexible hours, including evenings and weekends as needed.

📌 Italian Speaking Customer Service For Consumer Electronics Company In Greece (Italia)
🏢 Mercier Consultancy MD
📍 Italia