Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.
Key Responsibilities
Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian.
Assist customers with service requests, pricing inquiries, and contract management.
Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
Document all customer interactions and maintain accurate records in the CRM system.
Collaborate with internal teams,



including operations and dispatch, to provide timely support to customers.
Stay informed about logistics trends and service offerings to enhance customer interactions.
Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous.
Previous experience in customer service, preferably within the logistics or transportation industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using customer service software and CRM applications.
Willingness to work flexible hours, including evenings and weekends if required.

📌 Italian Speaking Customer Service For Logistics Company In Greece (Italia)
🏢 Mercier Consultancy MD
📍 Italia