ph3Overview /h3 pThe Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process. /p pThis role is working specifically for BMP Tappi, a manufacturing site located in Milan and part of the Essentra Components group, specializing in the production of high-quality closures and caps plugs for automotive and manufacturing industries. /p pOur manufacturing site is a key hub within our global operations, delivering innovative and sustainable solutions to customers worldwide. /p pThe role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfillment within a fast-paced manufacturing environment. /p h3Typical Accountabilities /h3 ul liManage the full order lifecycle, from order entry to delivery /li liAct as the main interface between customers and internal teams (Sales, Supply Chain, Production) /li liMonitor order status and proactively communicate updates, delays, or potential issues /li liEnsure accurate data entry and maintenance in ERP systems /li liCoordinate with production planning to align customer requirements with manufacturing schedules /li liHandle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction /li liSupport the Sales Team in the preparation of the quotations /li liAnswer customer phone calls and make outbound calls to customers for questions on orders, account, etc.



/li liCommunicate clearly over the phone and via email and exemplify strong teamwork both internally externally /li liEnsure compliance with company policies, quality standards, and service level agreements /liliContribute to continuous improvement initiatives to enhance customer service processes /li liSupporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes /li /ul h3Required Skills Experience /h3 ul liPrevious experience in a customer service or related role /li liFluentItalian andEnglishlanguageskills-writtenandverbal /li liStrong customer orientation and problem-solving skills /li liExcellent communication and interpersonal abilities /li liProblem-solving skills /li liHigh attention to detail and accuracy /li liTeam player with strong cross-functional collaboration skills /li liBasic to mid-level math and analytical skills /li liProficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word) /li liAbility to manage multiple priorities in a dynamic, deadline-driven environment /li liProactive mindset with a continuous improvement approach /li liExperience working for a manufacturer of industrial products /li liExperience in an international/multinational company /li liFamiliarity with ERP systems (e.g., SAP; Dynamics) and order management processes /li /ul h3What we offer /h3 ul liDiscretionary annual premio /li li27 days annual leave plus bank holidays /li liAdditional day of annual leave for birthday /li liPaid day off for volunteering /li liEmployee assistance program /li /ul /p #J-18808-Ljbffr

📌 Customer Service Representative (Milano)
🏢 Frey Consulting Group
📍 Milano