Position Details

Position : Customer Service Manager

Working mode : Hybrid

Type of contract : Permanent contract

Starting : ASAP

Scope of the position

We are seeking a dynamic and experienced Customer Service Manager. This role requires fluency in Italian and either French or English to support an international clientele effectively.

Key Responsibilities:
- Customer Support Excellence: Lead and manage the customer service team to deliver exceptional support and resolve customer inquiries efficiently.
- Team Leadership: Recruit, train, and mentor team members, ensuring alignment with the company’s service standards.
- Communication: Act as the primary point of contact for Italian-speaking customers while coordinating seamlessly with French or English-speaking teams.
- Process Optimization: Develop and refine customer service workflows to enhance response times and customer satisfaction.
- Customer Satisfaction: Analyze feedback, monitor KPIs,



and implement improvements to exceed customer expectations.
- Problem Resolution: Address and resolve complex customer issues or escalations promptly and professionally.

Requirements:
- Languages: Native-level fluency in Italian and fluency in either French or English (both languages are a strong advantage).
- Experience: Proven experience in customer service, preferably in a leadership role. Experience in the real estate or technology sectors is a plus.
- Skills:
- Strong interpersonal and communication skills.
- Proficiency in CRM tools and customer support systems.
- Problem-solving and conflict resolution abilities.
- Organizational and multitasking skills in a remote setting.
- Education: A degree in Business Administration, Communications, or a related field is preferred.

📌 Customer Service Manager (Italia)
🏢 Eleveight Group
📍 Italia