We are the second largest producers of sweets and chewing gum in the world and leaders in the Italian market. Our brands such as Vigorsol, Daygum Vivident, Big Babol, Brooklyn, Golia, Chupa Chups, Fruittella, Mentos, Goleador are in the hearts, homes and pockets of millions of consumers of every generation. We at Perfetti Van Melle put a lot of passion, competence and spirit of innovation into making them increasingly current, attractive and responsive to the needs of our consumers.
Our purpose "Innovative Treats. Better Future" puts innovation at the center of our strategy in everything we do, with a great sense of responsibility to guarantee a better future for our people, our consumers and our planet.
Our European team is expanding and we are looking for a new
Junior Customer Service Specialist!
Main Purpose of the Role
Our colleagues in the
Customer Service team of the European Plan & Deliver CoE
are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.
Serves as the key point of contact for all PVM in Europe, ensuring timely and accurate replenishment and delivery in line with service expectations.
Supports the end-to-end fulfilment process for branch replenishment orders, ensuring strong relationships with internal and external stakeholders.
The position focuses on supply chain execution, process management, and coordination with internal stakeholders and external manufacturing partners.
What you will do
Manage branch and co-manufacturer orders from entry to delivery, ensuring accuracy and on-time fullfilment.
Act as the main contact for branches and co-manufactures on order status,



delivery updates, and issue resolution.
Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
Proactively address and resolve service issues, delivery discrepancies, and complaints.
Maintain master data and ensure compliance with colleague requirements and internal policies.
Support continuous improvement initiatives to enhance customer experience.
Document processes and maintain accurate records in ERP and CRM systems
Our Perfect Candidate
Degree
2 years experience in the role
Proficiency in English is required
Knowledge of ERP systems (SAP)
MS Office
Basic understanding of order-to-cash and logistics processes.
Familiarity with supply chain operations and service KPIs.
Experience in a B2B environment
Ability to manage complex processes and multiple stakeholders
Proactive, structured and problem-solving oriented
Comfortable working in an international environment
We offer
A dynamic, hybrid working environment within our Center of Excellence
The chance to make a tangible impact on global supply planning processes
Opportunities for professional growth and cross-functional collaboration
A culture that values innovation, inclusion, and continuous improvement
The position offers a gross annual salary starting from €28,000. Additional compensation and company benefits may also apply and will be discussed and defined during the selection process and on an individual basis.
At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

📌 Junior Customer Service Specialist (Milano)
🏢 Perfetti Van Melle
📍 Milano