ABOUT THE JOB

Reporting to the Product Quality Manager, this role contributes to quality control throughout the production process, supporting the analysis of non-conformities, issuing and managing supplier deviation requests to customers, handling customer complaints, and implementing corrective and preventive actions, with a focus on technical documentation, acceptability criteria, and continuous improvement.

MAIN RESPONSIBILITIES

- Demonstrates thorough knowledge of company procedures and work instructions, including established best practices, and ensures their correct application.
- Understands and applies customer specifications related to products and processes, as well as requirements for the notification and management of non-conforming products.
- Issues and manages supplier deviation requests in compliance with specific requirements, ensuring proper internal recording and traceability (ERP updates and data server archiving).
- Coordinates the investigation of internal and external non-conformities, promoting the implementation of effective corrective and preventive actions (e.g. RCCA, 8D).
- Participates in regular customer meetings,



gathering feedback and identifying opportunities for quality performance improvement.
- Manages customer source inspections, ensuring adequate quality support.
- Maintains continuous alignment on the progress of assigned production orders by actively participating in production meetings.
- Contributes to the analysis of quality performance (e.g. scrap, rework, customer complaints), providing data and reports to support the Product Quality Manager.
- Supports the verification of the correct application of acceptability criteria and quality procedures throughout the entire production process.
- Manages quality support activities related to the monitoring and resolution of production orders with open issues.
- Manages and keeps quality documentation up to date, including work instructions.
- Reviews and updates procedures within the area of responsibility, ensuring alignment with internal requirements and customer specifications.

SUPERVISORY RESPONSIBILITY

Not applicable.

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📌 Quality Engineer (Parma)
🏢 Lincotek Group
📍 Parma