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We are hiring a: Senior Manager, Customer Systems Engineering
Location: Guanzate, Italy
Employment Type: Full-time, permanent
Primarily on-site, based in Guanzate with hybrid flexibility available.
About the role
We're in search of a Senior Manager, Customer Systems Engineering who has the skills, passion, and vision to lead our project and service teams to success. We are looking for someone with a proven track record in managing multi-disciplined teams across wide geographies, and skilled in bringing diverse teams together to present to our customers as one united world class delivery team that inspires confidence and trust.
You will lead a team of around 17 people spanning office-based design and field-based service delivery, including a Service Manager who reports directly into this role and oversees a field-based team of Service Engineers.
You will be responsible for the delivery of both automation and electric heaters projects across Italy (and in some cases other European countries)



- balancing resource allocation between office-based and field-based work, ensuring strong financial performance, and maintaining customer relationships in the local language across the country.

What You’ll Do

Deliver large scale industrial Heater systems - including Electric Circulation Heaters and Duct Heaters with associated control systems ensuring projects are completed on time, on budget, and to the highest quality standards, while maintaining up-to-date technical expertise across our technologies.
Deliver industrial automation systems - including SCADA, DCS, and thyristor-based heat control solutions -from inception through operation, ensuring projects are completed on time, on budget, and to the highest quality standards, while maintaining up-to-date technical expertise across our technologies.
Oversee efficient use of field-based service team and 24/7 support contract business, helping to grow services as part of our portfolio offer.
Collaborate and

📌 Senior Manager, Customer Systems Engineering (Guanzate)
🏢 Watlow
📍 Guanzate