Do you have a talent for interacting with customers on behalf of a great organization through various support channels, emails, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel.
Make an impact and drive improvement
As part of our Customer Care team, you will provide first class customer service advising customers regarding processing orders, product shortages, expected delivery dates and price changes. You will play a key role supporting our sales team to ensure efficient and flawless service.
In this role, you will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.
You will have the unique opportunity to cooperate with a truly exciting team and colleagues from all over the world and be based at any of our Hempel’s offices located in Italy, Spain or Portugal.
What you can look forward to in this role
- Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the on-time delivery, order confirmation, invoicing process, archiving).
- Facilitate credit limit increase, if need so during the sales order process.
- Prioritize orders in case of shortages as per the customer classification, and in case of need, according to the rules provided by the direct line manager.
- Coordinate return orders and issuing related credit notes
- Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience.
- Provide basic technical and product related support for the customers within the daily order handling process.
- Ambassadors of e-commerce platforms & similar digital ordering tools in order to provide sup
📌 Customer Service Representative (Genova)
🏢 Hempel
📍 Genova