Description
SUMMARY

The Vertiv Service business is designed to provide full life-cycle service support for our customers and as such is a core part of the Vertiv market offering. Service Central Tech Support, within the Service organization, is a key component to keep Vertiv offering at the highest level in the Industry.

Technology and technical competence, credibility and expertise are the main components of the Vertiv Service value proposition; sometimes they are the very reason of being in the market. Customers may choose Vertiv Services because of the depth of knowledge an OEM has of the equipment they design and make, so becoming a necessary choice. We want our technical competence and expertise to be a distinctive attribute of Vertiv Service and a source of competitive edge. Customers will choose us also because of the depth of industry, technology and system expertise we have compared to competition. This technical edge will allow us to provide our customer with higher infrastructure availability, optimized capacity utilization and highest energy efficiency.





ESSENTIAL ROLE FUNCTIONS:

The EMEA Service Thermal Technical Support Manager is overall responsible for the technical aspects and strengths of our EMEA Service Thermal delivery and has to ensure that technologies contribute to reinforcing our overall business strategy. This includes:
- Ensure the appropriate Health and Safety standards are implemented and respected
- Ensuring best-in-class technical support and incident resolution practices, possibly leveraging experience from other and more mature industries, to optimize Customer service level and field efficiency
- Strengthening central technical team competencies in the core areas of the business and fostering technical maturity across EMEA Thermal Service Operations
- Ensure the Technical escalated cases are timely assigned to the team and addressed by the team to achieve best in class resolution lead time
- Develop new competencies or new technic

📌 Manager Service Thermal Central Technical Support (Tognana)
🏢 Vertiv Group
📍 Tognana