Technical support engineer skilled Virtualization and Infrastructure support engineer with expertise in SAN infrastructure, Backup software, Red Hat, Unix and virtualization technologies.
Main Duties and Responsibilities
- Implement, install, manage and support virtualization environments.
- Research, diagnosis, troubleshooting and identify solutions to resolve client's issues.
- Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.
- Reproduce client's environments and test and validate fixes and workarounds.
- Act as a liaison between clients, technical pre-sales, sales teams and the product development team.
- Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
- Follow standard policies and procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate responses to clients.
- Ensure proper recording and tracking of all issues in ticketing system from open to resolution.
- Attend technical issues raised by clients and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases.
- Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models.
- Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager.
- Establish and maintain strong relationships with partners and clients and ensure constant communication and support to clients.
- Assist in the presentation of effective POC/demo to clients.
- Develop his skills and achieve professional certificates in his job domain.
- Take the lead in managing customer escalations and be comfortable holding clients facing meetings on short notice.
Position Requirements
- Strong experience in SAN (Storage Area Network) enviro
📌 Technical Support Engineer (Italia)
🏢 Midis Group
📍 Italia
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