Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert

Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

Includes:

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Base salary

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Monthly holiday & Christmas allowances

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Meal allowance (7 per working day)

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Apartment agevolazioni-in-kind (200 declared on payslip, tax-free until 31/12/2026)

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Health insurance from day one

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Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

Includes:

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Higher base salary (no apartment benefit)

-
Monthly holiday & Christmas allowances

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Meal allowance

-
Health insurance from day one

-
Potential productivity bonus (performance-based)

Training Information

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Schedule: 8 hours/day
- Training content includes system onboarding, customer management, product training & on-the-job practice
- Training allowance: 42.72 per day
- Payment is made only if training is fully completed

Working Conditions
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- Italian holidays

📌 Work in Portugal (Verona)
🏢 Cross Border Talents
📍 Verona