Resident Engineer (2 positions available, L3) Join Comgent as a Resident Engineer. Two L3-level positions are open. Responsibilities * End-to?End Trouble Ticket Resolution: act as the critical bridge between the customer and L2/L3 support teams, including monitoring and ensuring SLA?compliant ticket acceptance, executing initial case triage, assigning cases to the correct domain, and driving the resolution process to completion. * Operational Excellence: provide expert guidance and hands?on support to operations teams to maintain network stability, performance, and security during event?time operations. * Stakeholder Engagement: coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements. * Issue Resolution: act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services. * Documentation & Handover: produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations. * Continuous Improvement: identify opportunities to optimize designs and processes, drawing from lessons learned in previous large?scale event networks. Shift Schedule (CEST) * Day: 06:*******:00 * Evening: 14:*******:00 * Night:



22:*******:00 Requirements * 5+ years in telco operations delivery, ideally in large?scale or high?availability environments. * Proven experience designing and implementing Core & Edge networks, SD?WAN, LAN/WLAN, and security solutions. * Strong knowledge of network monitoring, incident management, and operational support processes. * Ability to lead and coordinate multi?vendor and cross?functional teams in time?critical projects. * Excellent communication skills to interface effectively with technical teams and senior stakeholders. Preferred Qualifications * Prior experience supporting international events (sports, entertainment, or similar). * Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP/JNCIE). * Prior experience with ServiceNow. Technical Competencies * Deep understanding of troubleshooting Core & Edge network architecture, Wi?Fi concepts, and security integration. * Proficiency with network monitoring and management tools. * Ability to create and interpret network diagrams, documentation, and operational playbooks. Seniority Level Mid?Senior level Employment type Contract Job Function Engineering and Information Technology Industries IT Services and IT Consulting #J-*****-Ljbffr

📌 Resident Engineer (2 Positions Available, 2X (Milano)
🏢 Comgent
📍 Milano