We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's Key Responsibilities * Provide on-site IT support for desktops, laptops, and peripheral devices. * Install, configure, and maintain hardware and software as per organizational standards. * Perform IMAC (Install, Move, Add, Change) activities for IT assets. * Handle hardware and software troubleshooting, including break?fix support. * Coordinate with OEM/vendors for hardware repairs, replacements, and escalations. * Manage and maintain IT inventory, including asset tracking and documentation. * Perform system imaging for laptops and desktops. * Support printer setup, troubleshooting, and network printer installations. * Assist in conference room setup, AV support, and meeting room technologies. * Provide VIP/end-user support with high?touch service. * Support Office 365?related issues and general user account troubleshooting.



* Install and troubleshoot compliance/security software. * Provide support for Mac devices alongside Windows systems. * Ensure adherence to defined Service Level Agreements (SLAs). * Document incidents, resolutions, and maintain knowledge base articles. * Support after?hours activities, events, and recurring meetings when required. Required Skills & Qualifications * Strong knowledge of desktop/laptop troubleshooting and configuration. * Hands?on experience with hardware support and peripheral devices. * Basic networking knowledge including DHCP, DNS, and LAN connectivity. * Experience in printer/network printer setup and troubleshooting. * Familiarity with Office 365 support. * Good communication and interpersonal skills. * Ability to work independently in a dynamic environment. * Experience in inventory management and vendor coordination. #J-*****-Ljbffr

📌 Field Support Specialist ( Freelance / Dispatch) (Italia)
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