Overview

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As a CRM Specialist you will evolve the Microsoft Dynamics 365 platform within the Corporate IT Application Team. You’ll work closely with Sales, Marketing and Customer Service to translate business needs into effective CRM configurations that support commercial and marketing processes across regions. This functional role emphasizes platform management, business analysis and continuous improvement to drive system adoption, data quality and process standardisation. You will operate in a dynamic, international environment, contributing to digital transformation and cross‑functional collaboration.
Benefits

CRM Platform Management & Configuration: administer Dynamics 365 (entities, security roles, workflows, views, dashboards) and configure system settings, integrations and business process flows
Business Analysis & Stakeholder Engagement: gather requirements from Sales,



Marketing and Customer Service and translate them into CRM configurations and specifications
Data Governance & Quality: ensure data integrity and define data entry standards; support integrations with ERP, marketing automation and BI tools
Support & Continuous Improvement: coordinate AMS activities with external partners; monitor roadmap updates and contribute to regional rollouts or IT projects
Responsibilities

1–3 years hands‑on Dynamics 365 CRM xlwpduy (Sales module) experience
Solid understanding of CRM concepts (pipeline mgmt, lead/opportunity lifecycle, account management)
Experience with Microsoft Power Platform (Power Automate, Power BI) for automation and reporting
Strong analytical mindset and problem‑solving with attention to detail
Fluent in English; able to work in an international, multicultural environment
Qualifications

Comprehensive benefits package

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📌 IT CRM Specialist (Bologna)
🏢 Altro
📍 Bologna