Customer Service Representative (Temporary) – Bologna, ***** We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year. The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process. The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfilment within a fast-paced manufacturing environment. Typical Responsibilities * Manage the full order lifecycle, from order entry to delivery * Act as the main interface between customers and internal teams (Sales, Supply Chain, Production) * Monitor order status and proactively communicate updates, delays, or potential issues * Ensure accurate data entry and maintenance in ERP systems * Coordinate with production planning to align customer requirements with manufacturing schedules * Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction * Support the Sales Team in the preparation of the quotations * Answer customer phone calls and make outbound calls to customers for questions on orders,



account, etc. * Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally * Ensure compliance with company policies, quality standards, and service level agreements * Contribute to continuous improvement initiatives to enhance customer service processes * Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes. Skills and Experience * Strong customer orientation and problem-solving skills * Excellent communication and interpersonal abilities * Problem-solving skills * High attention to detail and accuracy * Team player with strong cross?functional collaboration skills * Basic to mid-level math and analytical skills * Proficient in Microsoft Office (Outlook, Excel, Teams, and Word). * Fluency in English (written and spoken); additional languages are a plus What we offer * Attractive salary * 26 days holiday plus bank holidays (pro rata) * Employee Assistance Program Please note this is a Fixed Term Contract until the end of ****. #J-*****-Ljbffr

📌 Customer Service Representative (Temporary) - Bologna, 40010
🏢 Recruit4Mum
📍 Bologna