The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized. MAIN RESPONSIBILITIES * Welcome clients with a warm and hospitable greeting; * Build strong relationships with clients in order to discover their needs and wishes; * Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; * Manage customer queues through a dedicated app on Hermès devices; * Support the Sales Associates Team by helping schedule their appointments and customer visits; * Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery. PROFILE * Bachelor's degree preferably with a linguistic or fashion/luxury focus; * Fluency in Italian and English.



A third language will be considered an advantage; * Proficient with Excel / IT tools; * Willing to work with expected full-time working hours; * Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile; * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high-pace environment; * Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. #J-*****-Ljbffr

📌 Welcomist Internship - Boutique Milano
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