Job Purpose Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high?performing user experience across MSC Cruises' global offices and terminals. Key Accountabilities * Manage and maintain the company Digital Workplace infrastructure * Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale * Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration) * Enforce device security posture, including patching, encryption, and endpoint protection standards * Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types * Monitor system performance, proactively troubleshoot issues, and ensure service continuity * Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization * Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines * Collaborate with cross?functional teams to identify and resolve issues impacting end?user experience * Ensure compliance with corporate standards, security policies, and operational procedures * Contribute to continuous improvement initiatives and automation of Digital Workplace processes Qualifications * 5+ years of experience in IT Digital Workplace,



or End?User Computing environments * Experience in international or distributed IT environments supporting multiple offices and users * Fluency in English required; additional languages considered an advantage * Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server * Hands?on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls * Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management * Experience with cloud environments (Microsoft Azure) and modern workplace architectures * Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR) * Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning * Experience with monitoring and troubleshooting tools (e.g., Zabbix, Dynatrace, PRTG) * Strong problem?solving, analytical mindset, and ability to work under pressure Visa Requirements Right to work in Italy Contract * Type of contract: Permanent * Hybrid working model: 2 days per week remotely * Applicable Collective Labour Agreement (CCNL): "Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l'armamento privato" – sez. personale di terra * Gross annual salary (RAL): between €32,********,000 gross per year, paid over 14 monthly installments * Meal vouchers: worth €8 per on?site working day Benefits * Productivity award * Health insurance * Learning opportunities * Flexible working hours * Employee Assistance Programme * Discounts & partnerships within the MSC group #J-*****-Ljbffr

📌 It Digital Workplace Analyst (Sant'Antonio Abate)
🏢 Msc Cruises
📍 Sant'Antonio Abate