Categoria: Industrial / Manufacturing Luogo di lavoro: Bolzano The Product Owner and Digital Service Manager will oversee the development and management of digital services within the industrial and manufacturing sector in Bolzano. This role requires a strategic thinker with a strong focus on technology and service innovation. Responsibilities The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities: * Own the product strategy, roadmap and lifecycle of IDVs digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms. * Translate customer and business requirements into product enhancements, system developments and service improvement initiatives. * Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners. * Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs. * Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers. * Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels. * Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues. * Oversee third-level support activities and coordinate the implementation of corrective and preventive actions. * Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.



* Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment. * Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement. * Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience. Requisiti A successful Product Owner and Digital Service Manager should have: * Masters Degree in Engineering, Information Technology, Computer Science or related disciplines * Minimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles * Proven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors * Strong knowledge of Microsoft Dynamics CRM * Good understanding of Microsoft Azure cloud environments and digital platform architectures * Experience working with Agile methodologies and DevOps-based delivery models * Solid understanding of Service Management principles, SLA governance, incident management and support operations * Demonstrated ability to operate effectively at both strategic and operational levels * Experience leading cross-functional teams and coordinating multiple stakeholders * Strong customer orientation, problem-solving skills and commercial awareness * Excellent communication and stakeholder management capabilities * Fluent English (minimum C1 level) #J-*****-Ljbffr

📌 Product Owner And Digital Service Manager (Bolzano)
🏢 Michael Page
📍 Bolzano