Additional Information
Job Number
********
Job Category
Food and Beverage & Culinary
Location
Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, *****VIEW ON MAP
Schedule
Tempo pieno
Located Remotely?
N
Position Type
Non-Management
Pay Range:
*************** euro
Position Summary
JOB OVERVIEW
Service guests, escort guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Also assist in the maintenance, cleanliness of the restaurant area and equipment.
QUALIFICATION
Essential:
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Ability to provide legible communication
Ability to compute basic mathematical calculations
Ability to have basic computer knowledge
Wine knowledge
Desirable:
High school graduate, some college
Certification of previous training in liquor, wine and food service
Certification in alcohol awareness program
Ability to communicate in a second language
SKILLS
Ability to understand guest's service needs
Ability to access and input information into Micros system
Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
Ability to perform job functions with minimal supervision
Ability to work cohesively with co-workers as part of a team
Job Functions
Maintain complete knowledge of table/seat/station numbers, room capacity,hours of operation, proper table set-up and dress code of restaurant
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes




Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of Micros and manual systems
Complete opening duties as assigned
Ensure correct silverware is placed for each course in a timely manner
Direct guest to restrooms as outlined with BVLGARI standards
Check and replenish beverages
Retrieve food orders from kitchen and serve to guests
Open and serve wine / champagne bottles
Prepare and serve coffee drinks and tea
Anticipate guest's needs, respond promptly and acknowledge guests even when busy with a SMILE
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
Adhere to all payment, cash handling and credit policies/procedures
Complete all closing reports as assigned and leave duty after reporting to Manager/Supervisor




Other Duties
Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service.
Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times.
Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.
Assist in monitoring the guests' needs and all phases of the operation.
Answer the telephone courteously and efficiently as specified in departmental standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Support the F&B; Manager with administration duties and menu engineering.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

📌 Waiter/Waitress - Bvlgari Hotel Milano
🏢 Bulgari Hotels & Resorts
📍 Milano