ph3Job Purpose /h3pAs Outlet Sales Assistant, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Group. You hold yourself accountable to achieve your store sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. /ph3Responsibilities /h3ulliPlace the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”. /liliBe driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store. /liliBe driven to exceed KPI goals, ensuring the highest quality of sales and customer service. /liliDemonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA. /liliCapture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities. /liliEmbrace and promote the Omni Channel mindset. /liliBuild and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises.



/liliTake ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary. /liliOperate with the highest level of care and respect for the Products. /liliUtilize Company digital tools actively to offer a complete and integrated luxury experience. /liliWork in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room. /liliAct in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, ensuring that Company policies and procedures are proactively executed. /liliWork as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. /li /ulh3Knowledge And Skills /h3ulliPassion for building long-lasting relationships with clients and peers. /liliProblem solving, curiosity and interest in luxury/fashion. /liliExperience in a luxury or premium retail environment is a plus. /liliBeing able to work in team, as well as alone. /liliExcellent communication and interpersonal skills. /liliFluent spoken English expected. /li /ulh3EEO Statement /h3pPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. /p /p #J-18808-Ljbffr

📌 Fidenza Outlet - Sales Assistant
🏢 Prada Group
📍 Fidenza