ph3Responsibilities /h3 ul liProject Management on Share Platforms /li liFormalize business ideas for submission to the central structure (Product/Operations). /li liValidate User Requirements (URs) and Functional Analysis for all strategic projects. /li liCoordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.). /li liPlan and monitor the brand’s project/basket/evolution roadmap. /li liTrack project progress, manage escalations, and report deviations from initial URs. /li liEnsure timely communication with business stakeholders on initiative status. /li liParticipate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases. /li liSupport initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation. /li liDefine user requirements with relevant stakeholders. /li liServe as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions. /li /ul h3Requirements /h3 ul li5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments. /li liStrong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology). /li liProven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs, and expected benefits.



/li liSolid understanding of online customer journeys and front-end platform operations. /li liAnalytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement. /li liExcellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making. /li liDetail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision. /li liBachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus. /li liFluent English (written and spoken); additional languages are a plus. /li /ul h3Hard Skills /h3 ul liproject management /li liuser requirements definition /li lifunctional analysis /li liuser acceptance testing (UAT) /li liKPI validation /li lidata interpretation /li licustomer journey management /li licross-functional coordination /li lidigital platforms /li lifront-end platform operations /li /ul h3Soft Skills /h3 ul listakeholder communication /li licollaboration /li lianalytical mindset /li lidetail-oriented /li liproactive /li limulti-project management /li lidecision-making /li licustomer feedback collection /li liinitiative support /li litimely communication /li /ul h3Certifications Qualifications /h3 ul liBachelor’s degree in business administration /li liBachelor’s degree in Engineering /li liBachelor’s degree in IT /li liMaster’s degree /li lispecialized certification /li /ul /p #J-18808-Ljbffr

📌 Online Customer Journey Governance Lead Specialist (Roma)
🏢 Jobtailor
📍 Roma