Experteer Overview In this role you will lead and scale MotorK's commercial engine across Sales and Customer Success, driving consistency, data quality, and accountable performance. You will build scalable systems and enablement to support rapid growth across European markets, partnering with senior leaders to shape go-to-market and lifecycle management. You'll apply AI-enabled insights to reporting and decision-making, and ensure robust GTM execution. This is a high-impact, strategic leadership role at the heart of MotorK's revenue trajectory. Retribuzione / Benefits * Lead Revenue Operations & CRM including data quality and Salesforce governance * Optimize CRM architecture, pipeline hygiene, and enterprise reporting * Drive forecasting accuracy and pipeline review cadences * Oversee CRM tool administration and overall commercial tech stack * Own strategic architecture and continuous optimization of commercial systems (sequencing tools, AI-assisted reporting) * Lead product and commercial enablement via internal Academy (curriculum, content, adoption) * Create centralised RFQ repository and codify know-how for complex bids * Introduce AI-assisted reporting for projects, customers, and performance * Own the full customer lifecycle framework (onboarding, health, renewals, churn risk)



* Define upsell/cross-sell framework for retail customers * Standardize CSM delivery with ChurnZero and customer segmentationDevelop enterprise go-to-market playbooks, stakeholder maps, and kickoff docs * Lead cross-sell/upsell campaigns with segmentation, sequencing, and measurement * Design compensation plans, quota frameworks, and pricing strategies * Drive sales productivity initiatives and campaign execution across markets Responsabilità * Commercial excellence or revenue operations leadership in B2B SaaS with large customer base (3,000+ accounts) * Experience standardising and scaling selling and customer success across multiple markets * Strong Salesforce and modern revenue tech stack knowledge (ChurnZero a plus) * Ability to operate strategically and operationally (pricing strategy to CRM hygiene) * Proven ability to influence senior stakeholders including Country Managers and C-levels * Retail-focused software experience preferred; automotive sector exposure a bonus * Data-driven mindset with AI-assisted tooling for reporting and insights * Fluent in English; Italian or other European languages advantageous Requisiti fondamentali * hybrid working pattern * 10 days lavoro da remoto allowance * office in Milan near Lambrate station * permanent role * 40-hour work week * opportunity to work at AI-driven scale in automotive #J-*****-Ljbffr

📌 Vp Of Commercial Excellence (Bardi)
🏢 Experteer Italy
📍 Bardi