ph3Experteer Overview /h3pIn this role you support diagnostic hardware systems and related peripherals to ensure high product performance and customer satisfaction.
You work within a European service context, combining remote and on-site assistance to resolve complex hardware issues.
You will deepen product knowledge, drive service improvements, and act as a technical bridge between customers and engineering.
The position offers a chance to contribute to life?science diagnostics while collaborating across a cross?functional team.
You will be driven by delivering reliable solutions and proactive service, with meaningful impact on patient outcomes.




/ph3Retribuzione / Benefits /h3ulliProvide expert-level technical support for diagnostic hardware systems and peripherals /liliRespond to customer inquiries via remote or on-site visits to escalate to local engineers as needed /liliMaintain deep knowledge of the diagnostic hardware product line, including specifications and common issues /liliMonitor support metrics to identify trends and opportunities for service efficiency and cost improvements /li /ulh3Responsabilità /h3ulliMinimum 3 years of experience in technical support for hardware systems in diagnostics or medical devices /liliStrong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware /liliExcellent problem?solving skills with the ability to diagnose complex hardware issues /liliStrong verbal and written communication skills in English and Italian /li /ul /p #J-*****-Ljbffr

📌 Technical Support Europe - Immunoassay (Lazio)
🏢 Experteer Italy
📍 Lazio