Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 16,000 professionals every day in a network of 4,500 points of sale, 3,800 service centers and 1,900 affiliates, give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
About the role
We are looking for a talented resource to join the
Global Supply Chain Team
and to be part of the
Global Shop Logistic Support team
. The candidate will work in a very fast paced environment and constantly evolving context. As part of this, he/she will contribute to build a new and high performing logistic support service with the objective to increase the customers satisfaction and facilitate the operations of our shops all over the world. Reporting to the Global Shop Logistic Manager, we are looking for a
Shop Logistic Support Specialist.
Key responsibilities:
Guide the Local Shop Logistic Support team in the daily activities and support them in the exception management and in the supplier issue resolution.
Perform analysis on performances and process monitoring activities for a cluster of countries.
Manage service support for the assigned countries




Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving
Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.)
Contribute to improve the Purchasing processes and support performance excellence journey
Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers
Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization
Required Skills & Experience
Professional Experience
Bachelor's degree in supply chain management, operations, logistics or engineering
5-6 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
Very good knowledge of MS Office in particular Excel
Excellent communication and analytical skills
Fluent in English and in Italian, other languages (i.e. French, Spanish) are appreciated
Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.)
Mindset & Soft Skills
Customer oriented approach, able to solve problems and support resolution
Ability to work well through cross-functional activities and responsibilities and to drive them
Very good team player
Continuous improvement oriented
Location
: HQ Milan,



Italy (Hybrid - allowing employees to work 6 days per month remotely)
Compensation & Benefits
Applicable Collective Agreement:
CCNL Commercio (Terziario, Distribuzione e Servizi)
Contractual Level:
Employee (1-2) level
Contract Type:
Permanent – Tempo pieno
The reference Gross Annual Salary is approximately in the range of €****** - €******. The actual compensation will be commensurate with the candidate's experience and specific skills and knowledge and also to the educational background.
The position is also eligible for an annual Company bonus ('premio di risultato') linked to business performance, in line with Company policies.
Benefits
€750 Annual Welfare plan for your personal well-being across a wide range of services
Health Insurance:
Fondo Est healthcare coverage + an additional Accident Insurance
Supplementary pension scheme:
option to enrol in the Fondo Fon.Te with employer contributions
Office Perks:
On-site canteen and free company parking
BeWellProgram:
Free access to learning platforms and training programs. We invest in your growth through ongoing learning opportunities, while also offering special corporate discounts, dedicated services for you and your loved ones, and initiatives focused on your wellbeing and physical health
Equal Opportunities Statement
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds

📌 Global Shop Logistic Support Specialist (Milano)
🏢 Amplifon
📍 Milano