ppAs a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments.
/p pYou will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance.
By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement.
/p pThis role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future.
/p h3Responsibilities: /h3 ulliAct as the technical lead for assigned customers, ensuring overall service health and performance /liliCollaborate with internal technical teams to ensure customer requirements are properly understood and delivered /liliManage and prioritise customer requests, ensuring timely resolution and premium service delivery /liliParticipate in technical discussions and provide input on operational issues and improvements /liliLead operational meetings, handle customer enquiries,



and manage escalations or critical incidents /liliMonitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers /liliEnsure smooth transition of services into operations /liliOversee and coordinate patching and maintenance activities with customers and internal teams /liliSupport sales and service management teams in identifying opportunities for service improvements and business growth /liliOperate within ITIL processes to ensure structured and high-quality service delivery /li /ul h3Qualifications: /h3 ulliMinimum 3-5 years of experience in technical support roles within infrastructure services /liliStrong coordination skills across multiple technical teams in a global environment /liliHands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking /liliExperience working within ITIL-based service management environments /liliProven ability to manage customer relationships, escalations, and operational performance /liliStrong problem-solving, communication, and influencing skills /liliAbility to work independently with a proactive and structured approach /liliDegree in IT or equivalent technical education is preferred /liliItalian language proficiency at C2/native-level and fluent English.
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📌 System Engineer (Milano)
🏢 Getronics
📍 Milano