OpportunitàMultinational legal services firmInternational environment focused on technological innovationAziendaMultinational legal services firm.OffertaTicket support:Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.Escalation point of contact on the groundActioning requests from IT Service DeskRaising tickets on behalf of employees if can't fixOnboarding/Offboarding:Onboarding - provisioning of new laptops, build, peripheralsOffboarding - organising laptop and peripheral collectionIT Asset Management:Managing mobile devices, headsets & peripheral, ordering stock; product life cycle of the asset (from the moment of purchase)Ensuring all processes are followed for the recording and tracking of hardware assetsClient support:Client Support in an office environment (any ad hoc requests from the clients onsite)Major incident support:Major incident management as the extension of the central functionFloor walking, investigating and line of communicationGathering feedback and helping facilitating that in the officeEnd user device management:User hardware defect support (laptop/mobiles)User hardware peripheral supportEmployee offsite support:Internal conference/events support (non-client facing)Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)AV Support (non-UK):Technical assistance, preventive maintenance, upgrades and updatesBuilding Infrastructure (Core):Maintenance of any equipment related to networkSpecial Projects (subject to IT Support Lead or Regional IT Support Manager approval)Assist with scheduling IT support for projects requiring on-site assistanceChange agent - acting as an advocate of changes within IT onsiteE.G.
Local office reorganisation supportCompetenze ed esperienzaSkills:Ability to communicate effectively at all levels with both the business and other IT departmentsExceptional customer service skills with good attention to detailSelf-motivated, enthusiastic team player, with a 'can do' attitudeExcellent organisational and time management skillsPossess excellent problem-solving skillsBeing confident, proactive and flexible in your approachAbility to learn new technologies quicklyAbility to work in a pressurised/stressful environmentWillingness to travel and work in other offices within the respective regionB2 level English proficiencyTechnical competency:Strong technical and troubleshooting skills, with experience in software used in a professional services environmentHigh level of IT literacy especially within a Microsoft environmentBasic understanding of Network InfrastructureKnowledge of legal and finance applications (e.G. Intapp, SAP)Completa l'offertaGreat career opportunityInternational work environment2 days of remote working per week#J-*****-Ljbffr

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