Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Job title : IT Field Service Technician Level 2Location: Ingersoll Rand Parma, Italy siteJob Summery:The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end?user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on?site support at other Italian locations.Responsibilities:Provide 2nd?level on?site and remote IT support for end usersLog and manage incidents and requests via the ServiceNow ticketing systemTroubleshoot and resolve hardware, software, and network issuesSupport global infrastructure teams (Server, Network, Security) with local hands?on activitiesManage end?user devices and asset lifecycle (deployment, refresh, decommissioning)Participate in local, regional, and global IT projects (e.G., M&A;, upgrades, deployments)Ensure compliance with global IT standards, processes,



and security requirementsIdentify and drive continuous improvement opportunities in IT service delivery3–6 years of experience in a similar IT support or field service roleStrong troubleshooting skills across desktop, applications, and basic networkingSolid knowledge of:Windows *****Microsoft 365 / TeamsActive DirectoryBasic networking (LAN/WAN, TCP/IP)Strong customer focus and problem?solving mindsetAbility to work both independently and within a global teamGood English communication skills (written and verbal)Preferences:Exposure to Intune, Autopilot, SCCM, or endpoint management toolsFamiliarity with network infrastructure components (switches, wireless networks, basic configuration, cabling)Experience supporting manufacturing or industrial environmentsFamiliarity with global IT service delivery modelsExperience participating in IT projects such as M&A; integrations, infrastructure upgrades, or security initiativesTravel & Work Arrangements/RequirementsThe technician will be based in the Parma officeRequired to provide support to other Ingersoll Rand sites across ItalyRegular travel between Italian sites is expected to ensure on?site support and service continuityOccasional travel within EMEA may be requiredWhat we OfferInternational and dynamic work environmentSpecific Lavoro da remoto PolicyContinuous training and access to learning through LinkedIn LearningCorporate welfare and comprehensive benefits programsLocal productivity bonusCompany Share OptionsInternal canteenSpecial AccommodationIf you are a person with a disability and need assistance applying for a job, please submit a request.
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📌 It Technician (Parma)
🏢 Ingersoll-Rand
📍 Parma