Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract Location Venice (Onsite) Employment Type Freelance / B2B Contract Engagement On-Demand Dispatch | Ticket-Based Work We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands?on technical assistance in enterprise environments. Key Responsibilities * Provide onsite desktop and deskside support for hardware, software, and network?related issues * Perform IMAC (Install, Move, Add, Change) and break/fix activities * Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices * Support Windows *****, Microsoft 365, Outlook, Teams, VPN, and basic networking * Manage Active Directory user accounts, password resets, and group memberships * Support Microsoft Intune and/or SCCM for device imaging, software deployment,



and endpoint management * Troubleshoot BitLocker encryption and recovery key issues * Update service tickets and documentation while adhering to SLA and ITIL processes * Escalate complex technical issues when required Requirements * 3+ years of experience in Desktop Support, EUC, or IT Support * Hands?on experience with Active Directory * Experience with Microsoft Intune and/or SCCM * Experience supporting BitLocker encryption and recovery * Strong knowledge of Windows ***** and Microsoft 365 * Basic networking and hardware troubleshooting skills * Excellent communication and customer service skills * Ability to travel to customer sites and respond to dispatch requests * Own laptop and standard IT toolkit preferred Rate Card * Hourly Rate: €30 /hour * Half-Day (up to 4 hours): €90 * Full-Day (up to 8 hours): €140 This is an on-demand dispatch role, not a full-time position. Engineers are engaged on a ticket-by-ticket basis depending on customer requirements. #J-*****-Ljbffr

📌 Desktop Support Specialist (Padova)
🏢 Sharp Brains Solutions
📍 Padova