Experteer OverviewAs a Technical Specialist at Apple Retail, you provide hands?on technical support and skilled troubleshooting to help customers enjoy Apple products.
You will stay up to date on Apple devices, services, and Genius Bar repair processes to enable high?quality repairs and informed recommendations.
You'll work with a team to address recurring issues and share feedback to improve service.
You contribute to an inclusive, customer?centric environment and engage customers with empathy and product knowledge.
This role offers meaningful impact through helping customers achieve their tech goals at scale.Retribuzione / BenefitsProvide technical support and troubleshooting for Apple hardware and software systemsStay updated on Apple products, services,



and Genius Bar repair proceduresDiagnose and resolve service issues with care and empathyIdentify recurring repair problems and relay feedback to AppleEducate customers on repair options, product features, and how to buyContribute to customer?facing activities on or off the sales floorFoster an inclusive team environment and uphold Apple valuesResponsabilitàDemonstrated technical expertise of Apple products and servicesAbility to follow troubleshooting steps to identify root causesStrong interpersonal and customer service skillsWillingness to learn about Apple and third?party products to enhance customer experienceAbility to work in a fast?paced team and handle multiple tasksTrustworthy with sensitive or confidential informationCuriosity and openness to learn from othersRequisiti fondamentali#J-*****-Ljbffr

📌 Technical Specialist (Firenze)
🏢 Experteer Italy
📍 Firenze